FAQs Center

Order Related FAQs

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.

MyCommerce online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.

You'll see your license key on order complete page. An email with order info and license key will be sent to your email within several minutes. If you do not see the license key or receive the order conformation email, please locate your order, license and invoice from https://admin.mycommerce.com/app/cs/lookup

We offer 90-Day unconditional money back guarantee. We'll refund you immediately if our product cannot help you. When you request a refund, please provide us your order ID.

Minor updates (for example 7.1 to 7.X) are free. For the major upgrades (for example 7.X to 8.X), you need to pay for update. If you have already purchased "Lifetime Free Upgrades" version, you can update to all latest version without extra pay in the future.

Please visit https://admin.mycommerce.com/app/cs/lookup to locate your order and invoice.
Yes, we always provide 20% off discount (all editions) for non-profits, schools and governments. If there is time limited discount, you'll see on the order page.
Please enter VAT Exemption ID during the purchasing if you still find tax in the order. Please contact us if you have issue place tax exemption order.
There are possible 4 reasons:
  1. You are in those countries that have banned American IP addresses.
  2. You have made orders on MyCommerce before but enforced refund without MyCommerce agreements.
  3. It is the first time you order on Mycommerce but entered wrong information, so Mycommerce cannot verify your identity. For security reason, your additional order won't be success until you contact Mycommerce via ordersupport@mycommerce.com
  4. You are using VPN while making an order, thus your order is probably been treated as an evil one.
If you need Server Edition but ordered Professional Edition, you can update to the right edition by paying the price difference directly on https://www.hdd-tool.com/upgrade.html
Simply contact us and provide us your order ID or email address, so we'll search for you. Instead, you may visit https://admin.mycommerce.com/app/cs/lookup to locate by your self.
There are many ways, you can send a form or an email, please visit https://www.hdd-tool.com/contact.html To get instant help, please contact us via live chat (bottom left of every page) If you have any issue placing order, you may contact mycommerce via: Email: ordersupport@mycommerce.com Phone: U.S. and Canada: 1-877-353-7297 International: 1-(952)646-5331