FAQs Center

We accept PayPal, Credit Card such as Visa, MasterCard, Euro Card, Discover, American Express, Diner' Club, JCB. Bank/Wire Transfer, Check/Money Order, Fax are also supported.

MyCommerce online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.

You'll see your license key on order complete page. An email with order info and license key will be sent to your email within several minutes. If you do not see the license key or receive the order conformation email, please locate your order, license and invoice from https://admin.mycommerce.com/app/cs/lookup

We offer 90-Day Unconditional Money Back Guarantee. We'll refund you immediately if our produdct cannot help you. When you request refund, please provide us your order ID.

Minor updates (for example 7.1 to 7.x) are free. For the major upgrades (for example 7.x to 8.x), you need to pay for update. If you purchased "Lifetime Free Upgrade" version, you can update to all latest version 100% freely in the future.

Please visit https://admin.mycommerce.com/app/cs/lookup to locate your order and invoince.

Yes, we always provide 20% off discount (all editions) for non-profits, schools and governments. If there is time limited discount, you'll see on the order page.

For those who enjoy the privilege of VAT Exemption, please enter VAT Exemption ID during the purchasing if you still find tax in the order. Please contact us if you have trouble place tax exemption order.

There are possible 4 reasons:

  1. You are in those countries that have banned American IP address.
  2. You have made orders on Mycommerce before but enforced refund without Mycommerce agreements.
  3. It is the first time you order on Mycommerce but entered wrong contact information, so Mycommerce cannot verify your identity. For security reason, your additional order won't be successful until you contact Mycommerce via [email protected]
  4. You are using VPN while making an order, thus your order is probably been treated as an evial one.

If you need Server Edition but ordered Professional Edition, you can update to the right edition by paying the price difference directly on https://www.hdd-tool.com/upgrade.html

Simplycontact us and provide us your order ID or email address, so we'll search for your. Instead, you may visit https://admin.mycommerce.com/app/cs/lookup to locate by yourself.

We do not provide phone support, but you can contact us via live chat (24/7). If yo have trouble placing order, you may contact Mycommerce via [email protected] for make a phone call to:

US and Canada: 1-877-353-7297 Inernational: 1-(952)645-5331