FAQs Center

We accept PayPal, Credit Card such as Visa, MasterCard, Euro Card, Discover, American Express, Diner' Club, JCB. Bank/Wire Transfer, Check/Money Order, Fax.

MyCommerce online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.

You can register the trial to full version without downloading other setup file. Simply click Activate on top toolbar and paste your license key. You'll see license key on order complete page and in your confirmation email.

Note: Professional Edition license can't be registered on Windows server.

You'll see your license key on order complete page. An email with order info and license key will be sent to your email within several minutes. If you do not see the license key or receive the order conformation email, please contact us.

You can activate trial to full version without downloading other setup file. Please download the trial version from https://www.hdd-tool.com/download.html

We offer 90-days unconditional money back guarantee. We'll refund you immediately if our produdct cannot help you. When you request refund, please provide us your order ID.

If you purchased a product without upgrade service, you can upgrade 7.0 to 7.X or 8.0 to 8.X freely. Whenever there's a new version released, simply download the corresponding trial version and it will be activated automatically after installing.

If you purchased Technician or other editions with Lifetime upgrade, you can upgrade to all latest versions 100% freely.

If you purchased a product but need higher edition, you can upgrade to correct edition with price difference, visit https://www.hdd-tool.com/upgrade.html

Invoice will be sent as attachment in your order comformation email.

Yes, we always provide 20% off discount (all editions) for non-profits, schools and governments. If there is time limited discount, you'll see on the purchase page.

For those who enjoy the privilege of VAT Exemption, please enter VAT Exemption ID during the purchasing if you see tax in the order. Please contact us if you have trouble placing tax exemption order.

There are possible 4 reasons:

  1. You are in those countries that have banned American IP address.
  2. You have made orders on Mycommerce before but enforced refund without Mycommerce agreements.
  3. It is the first time you order on Mycommerce but entered wrong contact information, so Mycommerce cannot verify your identity. For security reason, your additional order won't be successful until you contact Mycommerce via [email protected]
  4. You are using VPN while making an order, thus your order is probably been treated as an evial one.

If you need Server Edition but ordered Professional Edition, you can update to the right edition by paying the price difference directly on https://www.hdd-tool.com/upgrade.html

Simply contact us and provide us your order ID or email address, so we'll search for your.

Lifetime free email and live chat support. To contact us, please visit https://www.hdd-tool.com/contact.html

We do not provide phone support, but you can contact us via live chat (24/7). If yo have trouble placing order, you may contact Mycommerce via [email protected] for make a phone call to:

US and Canada: 1-877-353-7297 Inernational: 1-(952)645-5331

Trial version is working in its virtual mode, it cannot modify real disk partitions. Free Edition is fully functional but lack of bootable media builder and 1 Second Rollback ability. Both Free and Professional Edition can't be installed on Windows server.

Sorry, no. This kind of software is different with other read-only program, disk partition can't be partly modified. You may test with Free Edition or check the videos how full version works. We have 100% 90-day money back guarantee, so your purchase is risk free.